Re:Game Privacy Policy
Effective date: November 11, 2026
1. Who we are
Re:Game ("the app", "we") is an app for keeping your video game list and chatting with Memo, an assistant that uses artificial intelligence to help you get back into a game without spoilers.
Data controller: Miloban A. Paredes, an individual, based in Lima, Peru.
Contact for any privacy matter: support@getregame.com.
2. What data we collect
Data you give us when you use the app
| Data | What we use it for |
|---|---|
| Email and password, or your basic Google account details (email, name and profile picture) if you sign in with Google | Creating your account, signing you in and recovering your password. The password is handled by our authentication provider (Supabase); we cannot read it in plain text. |
| Nickname and grammatical form of address (masculine, feminine or neutral) | So Memo speaks to you the way you prefer. All optional. The language you choose for the app is stored only on your device, not in our database. |
| Your game library: games you add, status (playing, paused, finished, etc.), dates, rating, review, custom title and the point in the story you have reached | Showing your library and making sure Memo does not reveal anything you have not experienced yet. |
| Your library tabs: the name and color you give them, and which games they group | Organizing your library the way you like. |
| Your conversations with Memo (what you write and what it answers), organized by game, including what you tell it to work out your progress | Answering you, showing your history and letting Memo remember what was already discussed. |
| Game requests: the title you type when you ask us to add a game | Knowing which games to add to the catalog. |
| Reports you send (spoilers or offensive content) and the text you write in them | Improving Memo and handling reports. |
| Support messages you write to support@getregame.com (your email and what you tell us) | Helping you with your request. |
Data generated while you use the app
- Usage counters (how many times you used Memo per day and month) to apply plan limits.
- Recommendations and recaps ("Previously on…") that Memo generates. Recaps per story point are stored and shared between users; they contain no personal data.
- Technical error and crash data (the error details, device model, operating system and app version), sent to our error-reporting service. That service is configured to discard your IP address: we do not store it or link it to your identity. It may record the approximate country the error was sent from. These reports are anonymous: we do not link them to your account, your email or your IP, because what matters to us is fixing the failure, not knowing who had it. Even so, to connect you, Supabase (our database) and Render (Memo's server) see your IP address and may keep it for a short time in their technical logs, as happens with any internet service. At Supabase, with our current plan, those logs are kept for 1 day. We do not store it in our own tables or use it for anything; the only exception is your session's, explained in the next item.
- Session data: when you sign in, our authentication provider (Supabase) stores the IP address and device type of that session. They are kept for as long as the session is open: if you stop using the app without signing out, they stay stored. They are deleted when you sign out or delete your account. We do not use this data for any other purpose.
What we do NOT collect: your exact location (GPS), contacts, photos, microphone or camera. "Paused game" notifications are scheduled on your own device; we do not store a notification identifier.
3. What we use your data for
- Providing the service: account, library, chat, recaps, recommendations and game wiki.
- Preventing spoilers: we use your progress point to limit what Memo can say.
- Security and stability: detecting errors, abuse and failures.
- Applying the app's usage limits.
- Sending you service emails: account confirmation, password recovery and account-deleted notice. We send no advertising.
- Handling your support messages: if you write to us, we use the email you write from to find your account and help you, for example by fixing a problem or compensating you if the failure was ours.
We do not sell your data or use it for third-party advertising. We do not use your conversations to train artificial intelligence models either. According to its privacy center, Anthropic by default does not use for training what it receives through its commercial API.
4. Who we share it with
We use providers that process data on our behalf and only to provide the service:
| Provider | What it does | What data it receives |
|---|---|---|
| Supabase | Database and authentication. Our project is in Canada (Central region). | All your account, library, tabs, requests, chat history and report data. |
| Anthropic (Claude models) | Generates Memo's answers | The message you write, the recent history of that conversation, your nickname and form of address, the game and your progress point. We do not send it your email or password. |
| Render | Runs Memo's server (region Oregon, US) | The same as Anthropic receives, in transit |
| Sign in with Google (optional) | The data you authorize on Google's screen | |
| Resend | Sending service emails | Your email |
| Sentry | Error reporting | Technical failure and device data, without your IP or your identity; it may record the approximate country |
| Cloudflare | Domain and support email | The emails you send to support@getregame.com |
We may also disclose data if a law or competent authority requires it.
International transfers: these providers may process data in other countries, including Canada and the United States. With each of them we accept their data processing agreement (DPA), which includes security and confidentiality obligations and internationally recognized standard contractual clauses to protect your data.
5. Artificial intelligence: what you should know
- Memo uses artificial intelligence models. It can make mistakes or invent facts. It is not an official source for the game.
- We run checks so it does not give away the story, but we cannot guarantee it never will. You can report any spoiler or offensive content from the app.
- Do not use the chat to share sensitive data (health, documents, passwords): it does not need them.
- What you write in the chat is sent to Anthropic to generate the answer. According to its privacy center, Anthropic deletes what it receives through its API from its systems within 30 days; if its safety systems flag a message as a possible violation of its usage policy, it may keep it for longer (up to 2 years).
6. How long we keep your data
- While your account is active, we keep your library, tabs, requests, chat history and counters.
- If you delete your account from the app (Settings → delete account), your library, tabs, game requests, conversations, counters, recommendations and reports, and your account, are deleted immediately and permanently. To avoid accidental deletions, the app asks you to confirm twice, the second time by typing a safety word (DELETE if you use the app in English, ELIMINAR in Spanish). There is no grace period: it cannot be undone. We will email you to confirm the deletion.
- Your IP address may stay for a short time in the technical logs of Supabase (1 day with our current plan) and Render, and disappears when those logs expire. Your session's IP and device type are kept while the session is open, and deleted when you sign out or delete your account (see section 2).
- Error logs in Sentry are kept according to its policy (with our free plan, 30 days).
- We do not currently keep backups of the database. If we do in the future, we will update this policy.
- We keep support messages for up to 1 year after your request is resolved, unless a legal obligation requires keeping them longer.
- We may keep what is strictly necessary for legal or accounting obligations.
7. Your rights
You have the right to access, correct and delete your data, to object to its processing, to restrict it and to withdraw your consent at any time. In the app you can:
- view and change your nickname and form of address (Settings → My data);
- edit or delete games, tabs, reviews and conversations;
- delete your account entirely.
For any other request (for example, a copy of your data or its portability), write to support@getregame.com from your account email, which we will use to verify your identity; we will reply within the deadlines set by the data protection law that applies in the country where you live. If we need more information to help you, we will ask for it, and if the law allows the deadline to be extended, we will explain the reason. If you believe we are mishandling your data, you can go to the data protection authority of your country (in Peru, the National Authority for Personal Data Protection).
8. Minors
Re:Game is not directed at anyone under 16. We do not knowingly collect data from people under that age. If you believe someone under 16 created an account, write to us and we will delete it.
9. Security
We use encrypted connections, per-user access control in the database (each person can only read their own data) and keys stored outside the code. No system is 100% secure: if a breach affecting you occurred, we will notify you by email and notify the authorities where the law requires it.
10. Changes to this policy
If we change it in a significant way we will tell you inside the app or by email before it takes effect. The date above shows the latest version.